1 reviews | Active since Oct 2015
Cell phone Theft and Money ******
Hi,<br> <br> I went to check the voice recording again at the Boulders Virgin Active Branch, only to find out it was the wrong voice recordings again. Robyn promise me that she spoke to the Virgin active management team and now its more than 10 days that no one phoned me about this issue. Im really getting fedup with Virgin Active promises and i demand someone higher than Robyn to contact me so we can discusse this issue and sort out this matter once and for ALL...Can hellopeter please help me and this is my 4th message to complain and nothing is happening. Virgin Active always comes back with false promises. Im not a child and they must think before they talk to me.
Thank you for taking the time to talk to me.
I am really sorry that your valuable items were ****** from your locker, but
would like to draw to your attention the special valuable lockers that Virgin
Active provide for car keys, wallets, phones and any other valuable items
our members would like to store while training. These lockers are
monitored by CCTVAcAAs and are in high traffic areas.
I have personally investigated this matter and can confirm that the correct
process was followed.
Your claim was submitted to a third party insurance brokers, who investigated
this specific case independently and have found that Virgin Active cannot
take liability for any loss or ****** goods. Our records also reflect
that the Insurance company have been in contact and have provided you
feedback in writing, as well as telephonically.
Kind Regards,
Tracy-Lee
Thank you for taking the time to talk to me.
I am really sorry that your valuable items were ****** from your locker, but
would like to draw to your attention the special valuable lockers that Virgin
Active provide for car keys, wallets, phones and any other valuable items
our members would like to store while training. These lockers are
monitored by CCTVAcAAs and are in high traffic areas.
I have personally investigated this matter and can confirm that the correct
process was followed.
Your claim was submitted to a third party insurance brokers, who investigated
this specific case independently and have found that Virgin Active cannot
take liability for any loss or ****** goods. Our records also reflect
that the Insurance company have been in contact and have provided you
feedback in writing, as well as telephonically.
Kind Regards,
Tracy-Lee