Cash back payment

<p>Virgin Active SA it has been a week since our last communication and I have received no payment notification nor any response from the consultant who helped me at Cape Gate, or your call centre after logging a query. This is unacceptable! You are supposed to keep your customers posted and informed!! If I do not receive some form of payment notification by close of business today (as you said payments will be done before 21 April for the March promotion) I will take this matter further! This is after I have posted on facebook and contacted my club on more than one occasion!</p>