Cant train at Virgin Active - Too busy!

I joined Virgin Active less than a month ago. At first I trained during mid day, which was fine. I then spoke to a consultant about upgrading my account and asked if it is busy during the night, and I was told that its not that busy. I had to upgrade my account because I could no longer train at those times because I got a new job. Anyway, I tried going one night at 7.. I almost couldnt find parking, and walked to the main door and saw it was way too full. Though I'd give it a try one morning before six, went in and stood there like an idiot not being able to train. there are only 6-8 benches and I waited for 10minutes and could not get a chance to train. And I dont do anything other than weights.. So I contacted VA and explained the situation and I was informed that it would cost me R2898 to cancel my account. I would understand 400-500 yes, but 3k? Honestly I want to train there, I just cant train there because it is just waaay too full. I dont get why I must pay for something I CANT use..