cW
crispin W

1 reviews | Active since Sept 2014

22 Sept 2015, 14:09

Cant join gym due to Debt that isn't in my name

My parents joined me to Virgin active in 2008 i was under the age of 18 and was classed as a minor. My parents were paying they account and the account was in their name, i was just be member. Now when i want to join at the age of 22 and pay for the membership i am unable to due to an old debt. By law, The Consumer protection act, debt has to be claimed within 3 years, after that it has to be written off.. I am not liable for any outstanding amount an i refuse to pay any amount that is not in my name. i want this to be sorted out ASAP as i am extremely unhappy with this **** service

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply22 Sept 2015, 16:52
Official
Hello crispinwebb,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept my apology for any inconvenience caused.

Please allow 24 hours in order for your new profile to be setup.

Kind regards
Robyn