Cancelling Vigin Active contract

I have requested for my account to be cancelled in August 2020 before the gyms were eligible to open during COVID. I have recieved a return email that they'll call me between 48 - 72 Hours. I didnt get any feedback from them and continues to reverse debit order. I have been getting their calls saying that I am in arrears and I need to make payment as my account has been canceled. No communication at all from them to confirm cancellation and also what the cancellation fee would be. Now they're claiming that I knew what the cancellation fee was. I wouldn't recommend people to go sign up at virgin active as their service is also not good, specially with their call centre agent people as they're rude and really dont want to listen when I try to explain.