CANCELLING OF MY CONTRACT

I have been trying to cancel my contract - and it has been such a mission that I had to get my lawyer to handle the case and even that has not seem to work. We all together have spoken to SO many people and every time the story starts from the beginning as no one is aware that we have spoken to EVERYONE else at that centre. HOW DOES THE SYSTEM WORK THAT WE HAVE TO EXPLAIN THE SAME STORY TO EVERYONE AT THE CENTRE IT SEEMS. Also everyone we speak to does not understand the consumers law and my lawyer cannot communicate with someone that does not understand the law - so we can deal with that BUT THEN WHY ARE YOU NOT ABLE TO TRANSFER ME TO SOMEONE IN A HIGHER POSITION TO HELP ME - NO WE HAVE TO PHONE ANOTHER LINE THAT JUST TAKES YOU TO ANOTHER NEW PERSON IN THE SAME CALL CENTRE. Honestly - have a system that works!! YOU HAVE BEEN AT THIS LONG ENOUGH! You are an international company how are these the standards. MY CONTRACT STILL IS NOT CANCELLED!! RIDICULOUS.