CANCELLING MY GYM MEMBERSHIP- HORRIBLE FEES AND SERVICE

RIDICULOUS SERVICE!!

i CALLED IN TO CANCEL MY MEMBERSHIP AS I HAVENT USED THE GYM IN ALMOST 3 MONTHS DUE TO RELOCATING TO AN AREA WHERE THERE IS NO VIRGIN ACTIVE AT ALL (KUILSRIVER).

I SPOKE TO A VERY ARROGANT LADY, CANT RECALL HER NAME BUT SHE WORKS IN THE CANCELLING DEPARTMENT ( headoffice), I EXPLAINED MY SITUATION TO HER AND SHE HAD NO INTEREST IN LISTENING TO ME. i HAVE ALWAYS LOVED VIRGIN ACTIVE AS THE SERVICE INSIDE ANY VIRGIN ACTIVE IS WORLDCLASS, HOWEVER THE STAFF IN YOUR HEADOFFICE DO NOT KNOW THE MEANING OF SERVICE. I DO NOT FEEL ENTITLED TO ANY CANCELLATION FEE AS THERE IS NO VIRGIN ACTIVE IN MY AREA. I WOULD HAVE LOVED TO KEEP MY MEMBERSHIP AND JUST SHIFT OVER TO ONE IN MY AREA BUT UNORTUNATELY I AM UNABLE TO DO SO SINCE THERE IS NO VIRGIN ACTIVE IN KUILSRIVER!!!!!

THE LADY I SPOKE TO OVER THE PHONE GAVE ME A CANCELLATION FEE OF R510.00 OF WHICH IS RIDICULOUS SINCE MY MEMBERSHIP IS ONLY R250 PM AND I ONLY HAVE 6 MONTHS LEFT!! WHEN ASKING HER FOR A REDUCED AMOUNT SHE RUDELY SAID IN A VERY ****Y TONE I AM SORRY I CAN NOT OVERRIDE THE AMOUNT THAT THE COMPUTER IS GIVING ME. NO TRYING TO EXPLAIN OR ACTUALLY TRYING TO MAKE ME UNDERSTAND. I AM DISGUSTED WITH YOUR STAFF AND POLICIES. I WOULD HAVE GLADLY PAID THE CANCELLATION FEE IF THERE WAS A VIRGIN ACTIVE IN MY AREA AND AFTER GETTING SUCH ILL TREATMENT FROM YOUR HEADOFFICE STAFF I ABSOLUTELY DO NOT WANT TO PAY ANYTHING TOWARDS CANCELLATION FEES>>R510 FOR CANCELLATION FEES!! YOU GUYS ARE RIDICULOUS- WHOEVER READS THIS MAKE SURE YOU DO NOT SIGN UP WITH VIRGIN ACTIVE, PLEASE SPARE YOURSELF FROM HEADACHES AND STRESS!!!!!!!!!