Cancelling membership!

I have been a member of Vitality and Virgin-Active for the better part of almost 8 years now. I received an email in December stating that I did not accumulate enough gym-visits and that I have to renew my membership. After a couple of emails my gym membership was reinstated in January 2015. I visited Virgin Active MORE than the prescribed amount of times since my membership was reinstated just to receive an email AGAIN stating that I have to reapply for my membership.<br> I took the direct root in contacting the consultant that helped me in January directly only to find that my membership now has been cancelled and I'm still waiting for a response from Virgin-active, after sending her the mail on 03/03/2015.<br> <br> Could somebody out there please help me???