NR
Noluthando R

1 reviews | Active since Jul 2015

22 Jul 2015, 17:45

Cancelling Gym Membership

Good Day<br> <br> I am really disappointed at Virgin Active in Sunward Park as I sent them an email on the 30th of May 2015 asking and explaining to them why I can no longer afford the monthly gym memebership fee of R395pm. I explained to them that I lost my mother on Christmas 2014 and in March I resigned from my previous job due to personal reasons with my ex employer. I explained I have to find other work and can't afford to be in debt because of this gym memebership.<br> <br> I was even forced to move out of the place I was renting for my baby sister and I because I can't afford that too! I don't know which part of I DON'T HAVE A JOB, let alone A STABLE ROOF OVER MINE AND MY BABY SISTERS HEAD DON'T THEY UNDERSTAND!<br> <br> A lady called me sometime in June I've even forgotten her name and she said I'd have to bring in my mothers death certificate and my baby sisters school fees statement as proof that my mother really is dead and that I really am taking care of my baby sister.<br> <br> I was REALLY hurt and confused by this as to how they can think I would make-up that I lost my mother & taking care of my sister :( I really don't understand?!! <br> <br> PLEASE HELP BECAUSE I HONESTLY CAN'T AFFORD ANYTHING!

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply23 Jul 2015, 14:44
Official
Hello MMotherTee,

Thank you for taking my call today and for allowing us the opportunity to help you.

We trust that our arrangement will be in order and wish you all the best.

Kind regards
Robyn