MM
Marvin M

1 reviews | Active since May 2015

19 May 2015, 08:50

Cancelling a gym contract

Reasons for cancelling my gym contract. No proper communication for membership type was offered. initially I was offered the price of R185 to join and a monthly subscription of R285. I stay in Cosmos City so I was told to use the Northgate branch. On the second visit to the gym I arrived after 4pm and was then told that I cannot attend the gym at this time. I was never told that I have an Off-peak contract. This meant that I would have to pay an extra fee of R60 every month in order to gain full access to the gym. I have concluded that initially this agreement was not in good faith. Secondly i believe this is an option of a 12 month contract on the forms but the consultant automatically signed me for a 24 month period and i believe this was done for commission reasons. i was told that i should have read and understood the contract but i was on my way back to work after my lunch break and i fail to see how i would have read and understood a 2 page document in a short space of time. i have since instructed my bank to cancel my debit order every month and i am also refusing to pay a cancellation fee. it has been 3 months and my contract has not yet been cancelled.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply22 May 2015, 16:31
Official
Hello MarvinMusiiwa,

Thank you for taking my call today Marvin.

On behalf of Virgin Active I would like to apologise for any inconvenience caused.

As per our telephonic conversations today, I have addressed your concerns with management and the agent will be addressed internally.

I have tried to provide you with feedback via your mobile phone but to no avail. Please look out for an email form me instead.

Kindest regards
Robyn