cancelled this account in Dec !!!

I received a call in November advising me that my account was outstanding, I advised the consultant that I wanted this cancelled he told me I would have to go into a branch to do so I settled all outstanding fees and a few weeks later I received a call from another person who told me that I would NOT need to go into the branch to cancel he could do It forme over the phone, I took down his name and a reference number for the call and confirmed that the guy who spoke to me before him says this can not be done he assured me that the account was cancelled and there would be no other debits of my account. I was then debited for December, jan feb and march I finally went to the bank and reversed these month payments as virgin active had not held up there end of the agreement of cancelling and not debiting me again. This morning I get a letter stating that my account has been handed over and I am owing him R1065 which is absolute nonsense when you guys give me incorrect information that my account has been cancelled and suddenly I am owing you guys for what exactly ??? Please before you decide to take legal action make sure that you go listen to YOUR call recordings and see what was told