1 reviews | Active since Nov 2016

12 Nov 2016, 16:01

Cancelled membersip

<p>according to the consultant at virgin active my membership was on a month to month basis. I changed my bank account in Aug and my membership didn't go off. I decided not to continue. My membership was suspended in Aug (with which I have no problems). Even though I couldn't use the facilities Virgin Active conitued to run up my montly bill. Now they want me to pay for three months as the "system" only cancelled it in Nov.</p> <p> </p> <p>I told the woman over the phone that I will pay the Aug monies, but not the two months in which I couldn't use the facilities. How can a business charge you for services the you cannot access? According to me this is against the CPA.</p>

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