Cancelled membership to club in May 2016 and am still being charged in October 2016

<p>I called Virgin active call centre in May and explained my financial situation has changed and will no longer be a member. In July l got an sms that account was ovedue. I called to explain again and the person who answered the phone said they would investigate. Sms continued to come in July, August, September and l would call and someone on the other end would give the same response. We will investigate. Until l got an email with a huge bill in October this time l spoke to a lady very agitated who hung up and l called back immediately then spoke to Songezo Liwana who is also investigating . How long does it take to cancel membership? How difficult is it to cancel membership. Songezo went on to say we are a business and we do not cancel just like that. PLEASE CAN SOMEONE COMPETANT CANCEL MY MEMBERSHIP AND LET ME KNOW IT HAS BEEN DONE. ALSO CAN I GET FEEDBACK FROM ALL THE INVESTIGATIONS DONE.</p>