Cancelled membership despite payment

I was in arrears for a couple of months in March and I went into the club to pay the arrears. I received a phone call from virgin active and they informed me that my membership had been cancelled due to my arrears and I informed them that I had already paid. A nice lady told me that I had to pay a cancelation fee, which I then paid.

A while later when I tried to go into the club I was told that my membership had been cancelled. I called the call center and spoke to a gentleman who said yes he could see that jnoaid the cancellation fee and something should have been done. He said he would escalate it so my accounts by could be reactivated and I said thank you.

Nothing happened again...so I phoned the call center once again. A very rude lady spoke down to me and told me that I needed to open a new account because I had been in arrears and my Vitality was cancelled so my membership could not be reavtivated ( she spoke down to me the whole time). She said I should check why Vitality cancelled me membership so I said okay I will phone Vitality.

Vitality informed me that my membership ship was active and Virgin active had informed them to cancel my gym benefit. My husband is in the same Vitality and his gym member ship was still active.

So once again I called virgin active. The gentleman I spoke to, also rude and talking down to me, said no Virgin active doesn't call Vitality they are two different entities, I didn't pay my account and my Vitality was wasn't active so they will not reopen my membership.

I explained hat my husband is on the same Vitality and his is active why would mine be cancelled? He told me no I had to pay the joining fee again. I asked to speak to someone in charge and be he said they were in a meeting, when I asked when I could call them he told me to hold on and put me through to a lady called Candice.

Candice also told me that I had been in arrears. I explained to her that I paid the arrears and the cancellation fee and I called and informed them. She's then proceeded to say my Vitality was cancelled and I told her that's not posiboe because my husband was on the same Vitality and it haven't been cancelled. She said no mine was cancelled and I told her it wasn't. She also spoke down to me as is the nature at this call center.

Candice said she would try resolve this and call me back. She never called me back and my issue is still not resolved. For some reasonnknone can trace the call where I told the guy I had paid the cancellation fee and he said he would escalate it for reopening.

I will not pay R1700 for a new membership because I did my part and Virgin active employees didn't do their job so now they want to put the blame on me.

The attitude is appalling to say the least. Can someone please resolve this issue once and for all!!