JE
Juliette E
1 reviews | Active since Jun 2011
18 Apr 2016, 10:48
Cancelled membership but they still debit my acc
I have been trying for over 6 months to get Virgin Active to stop *******ly debiting my account. I can not get them to answer any of my emails and every month they are debiting a membership I requested 6 months ago to cancel. <br> <br> They are totally disgusting doing this.
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Virgin Active South Africa's replyOfficial
18 Apr 2016, 16:59Hello SkyEye,
Please accept our apologies for the inconvenience caused.
We can confirm that we have cancelled your Virgin Active membership and no further debit orders will be submitted.
As soon as we receive the proof of the previous email, we will do the necessary to back date the cancellation and refund any money due.
Kind Regards,
Tracy-Lee
Please accept our apologies for the inconvenience caused.
We can confirm that we have cancelled your Virgin Active membership and no further debit orders will be submitted.
As soon as we receive the proof of the previous email, we will do the necessary to back date the cancellation and refund any money due.
Kind Regards,
Tracy-Lee
Virgin Active South Africa's reply18 Apr 2016, 16:59
Official
Hello SkyEye,
Please accept our apologies for the inconvenience caused.
We can confirm that we have cancelled your Virgin Active membership and no further debit orders will be submitted.
As soon as we receive the proof of the previous email, we will do the necessary to back date the cancellation and refund any money due.
Kind Regards,
Tracy-Lee
Please accept our apologies for the inconvenience caused.
We can confirm that we have cancelled your Virgin Active membership and no further debit orders will be submitted.
As soon as we receive the proof of the previous email, we will do the necessary to back date the cancellation and refund any money due.
Kind Regards,
Tracy-Lee