Cancelled Membership but Debited 3 times my premium

I called in and emailed Virgin Active to cancel my membership due to financial issues because of Covid and I have not used the gym in more than a year. I was informed that my membership was cancelled and I would be charged pro-rated fee. I have been debited more than 3 times my membership amount. I have been trying to call in for answers and they do not answer the phones and keep you hanging on for a long time before you are disconnected. Absolutely shocking and disgusting service after supporting VA for more than 17 years. I want my money back !!!!!