Cancelled Membership and Was Still Billed

I cancelled my Virgin Active membership about 5 years ago sending a letter to the Call Centre at that time to a email address provided by the Call Centre.. 5 Years later i want to re-join Virgin Active only to find out that they have handed me over and i was still billed after Cancelling my membership with Virgin Active, and was given no contact about the outstanding money or didnt even know about it until i contacted Virgin Active to re-join.<br> <br> Now i have to pay the outstanding amount and still my once off fee that will be a total cost of over R 2000 which i cannot see how that is fair i want this sorted out<br> <br> I explained that i do not have that letter anymore or cannot remember to who or what email i sent it as it was 5years ago and think i changed emails already etc.<br> <br> Please contact me and sort this outstanding balance out<br> <br> This is really pathetic and cannot see why we have to do cancellation letters and everything if you dont even capture it or do your work<br> <br> Never been so dissapointed by Virgin active and i really wanted to become a member again