Cancelled Membership

I have joined Virgin Active for more than a year now and the service I received recently is not good at all. I had arrears on my account and I made an arrangement to pay everything off , little did I know that the membership was cancelled already without anyone consulting me about it. Even the agent who was assisting me into making the payment arrangement did not bother to tell me that the membership is cancelled. <br> I went to the gym yesterday and I was surprisingly told that my membership has been cancelled. The assistants at the Kenilworth branch were kind enough to still allow me in for a workout as they were doing an investigation as to why it was cancelled.On top of that, the same agent who was helping me arrange the payment told me that the payment will also include the fee for much and again I got surprised when I call in to be told that even if I did pay everything off, I still need to make the March payment. Now i have to wait a while before I go to the gym because the membership issue still need to be solved and apparently i still owe for March fee. I am so disappointed with the service Virgin Active rendered.<br> This is always regarded as the best gym but now I beg to differ