1 reviews | Active since Nov 2009
Cancelled contract, still paying. ************
I took out a 2 year gym contract with Werner Nel from Centurion Virgin in Feb 2013 for 3 people, and 1 under 18, he clearly told me that if I am not happy in a year, I can pay a certain fee, downgrade my contract to 1 year and exit in a year. I sent him an email in Dec 2013 to downgrade my contracts. He referred me to the call center saying they do downgrades, when I called the call center, they informed me that no such thing is possible. I figured he **** to me when he didn't respond to any further emails. I continued to pay for something I didn't use. In Feb 2015, I called the call center to cancel all contracts on my account, Blanch informed me that I was supposed to give 20 business days notice and will be billed R28 each extra days. They billed me R509. I thought I was finally done with these devious people, only to find another bill in Mar 2015 for R350. What do I do to get these people out of my life, never want to have anything to do with these ************, ***** again.
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
As discussed, I have processed immediate cancellation on your daughter's contract and your refund has been requested for the over charge. Kindly allow 48-72 working hours for the funds to reflect in your bank account.
Should you require any further assistance please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
As discussed, I have processed immediate cancellation on your daughter's contract and your refund has been requested for the over charge. Kindly allow 48-72 working hours for the funds to reflect in your bank account.
Should you require any further assistance please feel free to contact me directly.
Kindest regards
Robyn
