LS
Lior S
1 reviews | Active since Jan 2011
15 Oct 2015, 10:56
Cancelled contract still being charged
My contract was cancelled. I then received a call from head office to say they were offering me a free trial because they wanted to keep me as a customer. I now find out that they reinstated my contract after 3 months and I have been charged ever since. Disgusting
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Replies (1)
Virgin Active South Africa's replyOfficial
15 Oct 2015, 12:18Hello solstank,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any miscommunication.
Your membership has now been cancelled and no further debit order will be processed. As discussed, I have amended the account as well.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any miscommunication.
Your membership has now been cancelled and no further debit order will be processed. As discussed, I have amended the account as well.
Kind regards
Robyn
Virgin Active South Africa's reply15 Oct 2015, 12:18
Official
Hello solstank,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any miscommunication.
Your membership has now been cancelled and no further debit order will be processed. As discussed, I have amended the account as well.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any miscommunication.
Your membership has now been cancelled and no further debit order will be processed. As discussed, I have amended the account as well.
Kind regards
Robyn