RL
Ricci L

1 reviews | Active since Apr 2013

06 Jun 2015, 17:49

Cancelled Contact and Bad Debt Status, One Call?

So, I travel.. ALOT for business.. Virgin Active earlier this year called me and stated they would no longer be taking payments from my Credit Card.. No Problem. I told the woman on the phone that I would try make a plan as soon as I physically could to get into the Club (Because they refused to allow me to make a EFT?!) to do a payment and update my bank details.. However, it has not been possible till now.<br> <br> When I went into there Club today I was told I owe X amount. Happy to pay it the woman said that my contract had been cancelled by the gym in march but I still owe them money till current month. Then if I wanted to start gym again I would have to pay that, PLUS and the EXORBITANT joining fee once again... I am very sorry but do I have idiot written across my forehead?<br> <br> I have been a Loyal client of theirs and a avid supporter even with the MANY competitors that are up and coming. If they refuse to sort this out even when I was willing to pay.. I am not willing to remain their client. I shall go else where.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply08 Jun 2015, 10:48
Official
Hello Sandton_girl,

Thank you for taking my call this morning.

I would like to apologize for you not receiving the full details of how our cancellation process works and the poor service quality received by us.

I am, however, very glad that we have been able to work together to come to an amicable solution to your concern.

As discussed I will continue our communication through email.

I thank you for your understanding and patience in this regard.

Regards

Chris M