Cancelled account but still billed

Dear Virgin,<br> <br> I realized yesterday that I have been billed for gym for the last 4 months, although I was under the impression that my account was cancelled.<br> <br> On the 16th of April I called your customer care line to find out how I could change my current Virgin active account to include my newly acquired liberty benefits.<br> <br> I was informed that I would need to cancel my contract and re-join using my liberty information.<br> <br> I did not have my liberty information on hand a that time, but requested that my account be cancelled in the mean time. The person informed me that I could re-join at the branch but he would cancel my contract for me at the end of May.<br> <br> I have subsequently decided to re-join with my liberty info, only to find I've been billed for the last 4 months without my knowledge.<br> <br> I spoke with Lungi in your customer services on 03/08/15, but did not get a reference for the call. I've also gone and checked my bank account and confirmed each month there has been a debit of R607.50 for June/July/August amounting to R1822.50 for a service I was UNAWARE I still had.<br> <br> I would like this to be looked into and the amount refunded before I re-join.<br>