CANCELLATION OF MEMBERSHIPS

In November 2015 I went to this branch and opened 2 memberships for my wife and myself. I was advised that Multiply products through Momentum was a good option, but after speaking to momentum Agent , working on financials I realised that it was not a good advise at all. I then advised the branch that I'm cancelling the memberships and will rather pay a once off fee through Vitality which I paid on the 18th/ Dec/2015. To my surprise both contracts where never cancelled and I went to the club to query it . I then phoned their Head Office from the club asking them why is my membership not being cancelled. they said they will cancel mine but not my wife's because she is not continuing which I disputed cause I'm the main contract holder. I advised them that my wife will be joining at a later stage, but I can see that all they care about is the money not the reasons behind the cancellation of both contracts. To my surprise the Manager at the very same club is not willing to intervene because there must be a write off. Refilwe from their H/O also promised to discuss the matter with her Team Leader, to date I'm still waiting for her call. What a Service from both the club and Head Office?