Cancellation of Membership

In 2010 my Virgin Active contract had already expired and when I wanted to cancel my membership I was told to do so at the branch where I originally joined before moving to Johannesburg. I sent a fax as written notification to terminate my membership on 25 February 2010 to Nelspruit Virgin Active. When membership fees continued to be subtracted for months afterwards I took the documentation to the bank who cancelled the debit order. Imagine my surprise and dismay when I received a call from a debt collector late last year claiming that I owe about R 5,000 of membership fees in arrears - all when I destroyed my membership card when I terminated membership years before. I tried to explain, but of course to no avail. Now I am harassed on a regular basis, and seem that I have to go through all the effort to try and set the record straight, all while dealing with a company whose administration is either lacking or willfully ignored. I would be too happy if it could be sorted out at last.