SG
Sandy G

1 reviews | Active since Jun 2016

07 Jun 2016, 10:54

Cancellation Of Membership

<p>I was on the Liberty rewards programme where I used to get cashback on gym fees. After the programme was cancelled in Feb 2016 I signed a new contract and was not aware its a 24 month contract . I'm now unable to afford the fees any longer & hardly make use of the facilty due to other commitments . I called the call centre and the lady that answered said there is a 40% cancellation fee & theres no other way to cancel</p> <p> </p> <p>Can someone please contact me as I need to enquire how else can i cancel witjout paying such high cancellation fee ? </p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Jun 2016, 14:25
Official

Thank you so much for taking my call today. As discussed I have corrected the contract and sent you confirmation. Should you require any further assistance in the future please feel free to contact me directly. Kind regards

Robyn