Cancellation of Membership

Hi <br> <br> 25th July 2015 I went to change my Virgin Active membership to Premier since I had joined Momentum Multiply. Signed all the required paperwork (I still have copies) and paid all requred monies including debit orders. <br> <br> Last week I went to Virgin Active Vodaworld and I was told that my membership has been suspended due to some form not signed, tried contacting the Sales Person @Boulders (Presto) but was not available since he was on leave. He eventually came back from leave and had PROMISED that my issue will be resolved.<br> <br> Today, 11th August 2015, I called the VA Head Office and I am told that my membership is cancelled without my knowledge. I call Momentum Multiply to check if there is anything outstanding from their side and I'm told that everything OK from their side. The issue is with VA. No one has been contacting me to inform me of the progress or anything whatsoever<br> <br> I have been sent from pillar to post about this matter and I cant even have access to the clubs as I signed up in my membership. Its really fraustrating and disgusting that an organisation of this size cannot all admin in order. I really dont know what to do anymore