1 reviews | Active since Feb 2015
Cancellation of Contract: Moving to a new town
Because I am moving to Klerksdorp from Kimberley I requested to cancel my contract. Only to find out I have to pay a cancellation fee, I have been a loyal paying customer for 8 years. <br> I was made to believe, that because I have been a paying member for 8 years, I can pay a reduced monthly fee, all I need to do is come in sign for a new card and pay R99.00 to re-register as my information is outdated. Only to find out when I have to relocate to Klerksdorp that I have actually signed a new contract. Yes, I have signed the contract,but under the pretence that I was signing for a new card. I think the way this issue have been handled from the start is in breach of the consumer protection act, if I joined any other fitness club or gym in Kimberley, I will then agree that I have tried to get out of my contract, I had to relocate to another town because of work. Yes, a Virgin Active opened 5 months after this in Klerksdorp and I was asked if I would consider moving my account to Klerksdorp. I agreed that I would go to the Gym after in opened and see if I would move my account. Only to find that I have been debited before the gym has opened for a month's fee and a lot of other headaches.
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for all the frustrations caused to you.
As discussed, I have informed you that I have processed your cancellation to complete on the 28 February 2015. I have also addressed your concerns with senior management to ensure that this doesn't happen again.
Should you require any assistance in the future, please feel free to contact me directly.
Regard
Robyn
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for all the frustrations caused to you.
As discussed, I have informed you that I have processed your cancellation to complete on the 28 February 2015. I have also addressed your concerns with senior management to ensure that this doesn't happen again.
Should you require any assistance in the future, please feel free to contact me directly.
Regard
Robyn
