AM
Alison M

1 reviews | Active since Dec 2015

04 Dec 2015, 09:09

Cancellation of contract

I joined Virgin active in 2015 and signed up for a two year contract. I recently found out that at the end of this year I will be transferred to Witbank from 2016. I did some research trying to find a Virgin active I could join starting in 2016. The closest is 32 KM's away from me and this is too far for me to drive on a daily basis. In addition to that, there is also a toll I would have to pay which would cost me R75 everyday.<br> <br> As a result of this, I contacted the Call centre explaining my situation and asking to cancel my contract after December 2015. I was told I have to cover 20% of the amount that I would have paid for 2016. I am not cancelling because I want to but because of Distance issues. It is simply too far for me. I do not understand why I am being punished for a Virgin Active not being in my area<br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply04 Dec 2015, 09:44
Official
Hello Blooming Orchid,

Thank you so much for taking my call today.

As discussed, I will proceed with your cancellation request and confirmation will be sent to you via email.

We wish you all the best with your relocation.

Kindest regards
Robyn