1 reviews | Active since Dec 2015
Cancellation of contract
I joined Virgin active in 2015 and signed up for a two year contract. I recently found out that at the end of this year I will be transferred to Witbank from 2016. I did some research trying to find a Virgin active I could join starting in 2016. The closest is 32 KM's away from me and this is too far for me to drive on a daily basis. In addition to that, there is also a toll I would have to pay which would cost me R75 everyday.<br> <br> As a result of this, I contacted the Call centre explaining my situation and asking to cancel my contract after December 2015. I was told I have to cover 20% of the amount that I would have paid for 2016. I am not cancelling because I want to but because of Distance issues. It is simply too far for me. I do not understand why I am being punished for a Virgin Active not being in my area<br>
Thank you so much for taking my call today.
As discussed, I will proceed with your cancellation request and confirmation will be sent to you via email.
We wish you all the best with your relocation.
Kindest regards
Robyn
Thank you so much for taking my call today.
As discussed, I will proceed with your cancellation request and confirmation will be sent to you via email.
We wish you all the best with your relocation.
Kindest regards
Robyn
