1 reviews | Active since Aug 2012
cancellation of contract
To whom it may concern? Whenever I call your call centre the Ivr says we are experiencing high call volumes and I end up waiting too long for a agent to help me so I abandon the call. All I want to do is cancel a extra membership on my account. My id no is ***. I have a green light policy that I have cancelled. I took out the contract for my partner at the time because we were told we would be saving on subscription fees if I take it out on my green light policy through old mutual??? only to realise I am now paying over R450.00. I need to be assisted in cancelling this urgently before another deduction takes place. My partners id no is ***. This is all linked to 1 debit order that is mine as the main account holder. if you try and call me for feedback and I don't answer please email me on [Email Removed] or send me a text message. thank you
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have accessed Chantalle's membership and I can confirm that the cancellation has already been processed to complete on the 31 march 2015. This means that no further debit orders will be processed from your bank account for her membership.
The policy with Green Light is that the member pays the full membership fees to Virgin Active and then you should receive rebates from Old Mutual directly, you may call them to inquire about the rebate process , ***.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have accessed Chantalle's membership and I can confirm that the cancellation has already been processed to complete on the 31 march 2015. This means that no further debit orders will be processed from your bank account for her membership.
The policy with Green Light is that the member pays the full membership fees to Virgin Active and then you should receive rebates from Old Mutual directly, you may call them to inquire about the rebate process , ***.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn