CANCELLATION NIGHT MARE

Me and my husband joined Virgin Active last year January for a one year contract which I took through Reality so that I will get discount. I had asked the Consultant while joining that we want to make sure that this is only for one year and it doesn't renew unless we let them know which he said was the case. He did not tell me anything about it being auto renewed or anything like that which is really sad customer service.<br> <br> To our surprise, me and hubby got charged again with a shocking 1062 Rands. So I phoned the VodaWorld club today, they told me that I have been auto renewed and if i want to cancel, I have to give 1 month notice period for cancellation. I really do not understand what kind of money making business is this. 1st of all, no one had the decency to give me a call before auto renewing the contract or checking with me. No one had the decency to inform me that if I don't want it to be auto renewed, I should have called 1 months ago to cancel. And for that they cannot help and I have to call the customer care service.<br> <br> It's with real sadness I write this as I do not want to get charged again and want it to be immediately cancelled. Please help me cancel my membership asap