Cancellation makes a Sales Consultant give bad service

<p>So me and my finace went to join the gym Virgin active menlyn branch and was assisted by Lerato who is the sales consultant there, she very help when we came to join and the staff there was welcoming but trouble started when we asked her to cancel the profile 2 days later due to unforeseen circumstances of which she did not understand and told me about not keeping my end of the bargaining as she has picked up that my old profile was handed over to the attorneys and she had discounted the amount i had to pay howeve that sunday on the 18/08/2016 i went to a dr who has referred me to a gp due to an operation for my eyes that needs to take place, of which financially it will give me a pinch but nope she did not understand that so the best option she offered me was to cancel the membership of which i agreed and mind you this conversation was over the phone on the 19/08/2016 of which i then dropped the call after we were done and sent her a whatsapp to call my fiance as he also wanted to cancel his membership since the reason for joining originally was because of me. Lerato did call my fiance and they arranged for him to go into the branch on the 21/09/2016 well i was not there but what i heard went down via whatsapp and verbally i was not happy at all. i mean logic should be since Lerato helped us join she should help us cancel but she didnt care, instead she asked the guy working in front desk to call head office of which they said its the sales consultant who should cancel this. He as the front desk worker ended up doing it for me since your Sales consultant was rude and didnt care about my finance since we were cancelling which i believe is not good customer service cause they way she treated us when we came to apply should have been maintained still. worst the front desk assistance cancelled the membership and told my fiance that the money would be refunded into his account this would be the membership card fee of R99.00 times 2 of which till today being the 22/09/2016 nothing was paid through. and its strange how when we joined we paid cash but now that we cancelling you going to do an eft HOW?????????????????????</p>