LP
Luke P

1 reviews | Active since Jan 2016

14 Apr 2016, 16:09

Cancellation fee Hogwash

I phoned Virgin Active Edenglen this afternoon in order to cancel my contract with them. I was informed by the lady( Surprise ) that there would be a cancellation fee to paid!!! <br> <br> I went on to express my feelings as to why i felt that a cancellation fee seemed *********. She told me that if i do not pay the fee that my account will not be canceled and that i would have to continue paying as normal and if i had a problem regarding the fee i would have to contact customer care. I then went on to phone customer care and told them the story again and got the same response and was told that \you signed the contract sir\" . I remember sitting with the sales consultant and before signing the contract asked her \" is there anything i need to know before signing\" she followed by saying \" no its all standard\". <br> <br> I feel extremely done in by these people with the fact that they take a chance like this. I thought the least i had to do was maybe serve a 30 day notice period. I don't understand why they can't understand where i come from as i have not gone to gym once in 2016. The reason i needed to cancel was that i tore my ligaments in my ankle last year and training caused it to swell up n burn"

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply14 Apr 2016, 16:55
Official
Hello Lpotgieter,

Thank you for taking my call today.

As discussed, I have processed your cancellation to complete on the 30th of April 2016.

Kind regards
Robyn