Cancellation fee

<p>Last year October I signed a contract with Virgin Active Milpark, after realizing I can't juggle everything well (school and gym) I decided to freeze my account because I couldn't afford the 30% cancellation fee of the remaining months they told me about. I froze it for 6 months and thereafter (this month) I called to cancel my contract and they tell me it's now 40% to cancel. I ask for the contract and the contract only says a 'reasonable amount'. speaking to a friend experiencing the same problem, she tells me they told her its 50% of remaining months. Why are the consultants so inconsistent? It's quite embarrassing and frustrating to me as the customer. Furthermore, I ask about freezing and the lady tells me the maximum months you can freeze for is 4 months and how is that possible when I just froze for 6months. I find this ridiculous actually, I'm irritated and frustrated about this inconsistency. i find it unfair that I suddenly have to pay 40% cancellation fee when I was told it would be 30% not to even mention the fact that the contract only talks about a this 'reasonable amount'.</p>