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Courtneigh H
1 reviews | Active since Feb 2012
29 Jun 2015, 18:30
Cancellation Fee
Dear Virgin Active,<br> <br> I am actually disgusted that you made me pay a cancellation fee for ending my contract with you after I have been a member for going on 3 years now.<br> <br> Just because you took a new year contract out when I changed medical aids, it now becomes my problem when I need to cancel my contract.<br> <br> I am not even choosing another gym over you, I am leaving the country!! <br> <br> Utterly disrespectful to a client who has given you business for longer than 1 year as your system seems to say.
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Virgin Active South Africa's replyOfficial
30 Jun 2015, 16:06Hello courtafairy,
Thank you so much for taking my call today.
The agreement between Virgin Active and our corporate partners is based on a fixed term of 12 months and each corporate has their own terms attached to their rewards programs.
I am terribly sorry for the way you are feeling right now and we wish you all the best on a trip abroad.
Kindest regards
Robyn
Thank you so much for taking my call today.
The agreement between Virgin Active and our corporate partners is based on a fixed term of 12 months and each corporate has their own terms attached to their rewards programs.
I am terribly sorry for the way you are feeling right now and we wish you all the best on a trip abroad.
Kindest regards
Robyn
Virgin Active South Africa's reply30 Jun 2015, 16:06
Official
Hello courtafairy,
Thank you so much for taking my call today.
The agreement between Virgin Active and our corporate partners is based on a fixed term of 12 months and each corporate has their own terms attached to their rewards programs.
I am terribly sorry for the way you are feeling right now and we wish you all the best on a trip abroad.
Kindest regards
Robyn
Thank you so much for taking my call today.
The agreement between Virgin Active and our corporate partners is based on a fixed term of 12 months and each corporate has their own terms attached to their rewards programs.
I am terribly sorry for the way you are feeling right now and we wish you all the best on a trip abroad.
Kindest regards
Robyn