1 reviews | Active since Jan 2015
Cancellation depression
Ive joined Virgin active last year in August and I would like to freeze my account because im going to Mozambique for an indefinite period for personal reason but because im a vitality member I cannot do so im forced to cancel its no use in paying for a membership if im not going to use it for a couple of months, when I spoke to the lady at the call centre she did explain that there will be a cancellation fee and I do agree with that as I did go through my documents that ive signed, and then she said they will be deducting a normal monthly fee for feb as well, afterward ive been thinking that that is very unfair and why should I pay for Feb if they know im not going to use it? if they can put a debit order through before feb for cancellation fee they can surely stop the monthly fee with emmediate effect.,...why do I have to pay (in advance) for a month we all know im not going to use?
Thank you so much for taking my call today.
As discussed, You have confirmed that your concern has been addressed and resolved accordingly.
I trust you will have a safe trip to Mozambique :)
Regards
Robyn
Thank you so much for taking my call today.
As discussed, You have confirmed that your concern has been addressed and resolved accordingly.
I trust you will have a safe trip to Mozambique :)
Regards
Robyn
