Cancellation Debit Order Nightmare

I cancelled 2 memberships on 29 November 2024 which were on month to month contracts. I was told that from 1 January 2025 there would be no further debits to my account. On 5 January an of R53.75 was debited for the one and an amount of 27.74 were debited by Virgin Active. I returned both amounts as I cancelled on 29 November. Whether it was a calendar months notice or 30 days there was not reason to try and take these amounts. Also I confirmed with the agents that no further amounts would be debited on a recorded line.

I called the call centre in on 6 Jan to tell them that they had tried to debit my account and I had returned it. The agent did not seem to take notice of this.

I lodged a complaint which I have had no response to.

I received a call in March about the amount and I told the agent concerned what had transpired and he was going to"fix" it as it is a system issue.

Today I received another SMS with Oops it seems like we did not get your payment.

I am not paying the money as I followed procedure. The agents were reluctant to cancel the membership, I am sure their salaries are attached to this so it makes sense why VA wants to hold on for dear life.

I wonder if they will call me back now?