1 reviews | Active since May 2016
CANCELLATION - Contract number: ***
<p>I’m now at my wits end with Virgin Active and find the delay in cancelling my membership totally unacceptable.</p> <p>Kindly cancel my membership as I joined Planet Fitness with effect from 1 July 2016 and PF is struggling to finalise my membership as it picks up my membership with Virgin via Vitality.</p> <p> I’m also losing out on my points going to Planet Fitness whilst this error persists.</p> <p> I have a letter from Virgin Active confirming my cancellation dated 28 April 2016 but they keep on sending me emails to say that my membership is ongoing and now behind with payments.</p>
Replies from VA.....
We are emailing to acknowledge your email query sent to us, and to apologise for the delay in getting back to you. We haven't forgotten about you.
We're really sorry that you have had to wait so long for a response - we understand that this is frustrating. We are currently processing and will get to your email shortly.
Thanks for your understanding.
Virgin Active Team.
Replies from VA.....
We are emailing to acknowledge your email query sent to us, and to apologise for the delay in getting back to you. We haven't forgotten about you.
We're really sorry that you have had to wait so long for a response - we understand that this is frustrating. We are currently processing and will get to your email shortly.
Thanks for your understanding.
Virgin Active Team.
Thank you so much for taking my call today. As discussed I await your email in order to correct your membership. Regards Robyn
Thank you so much for taking my call today. As discussed I await your email in order to correct your membership. Regards Robyn