AF
Anell F

1 reviews | Active since Mar 2014

22 Feb 2016, 08:11

Cancellation

Good day<br> I took out a 12 month contract with Virgin Active,I utilized this for perhaps the first 2 months and continued paying, never received a call enquiring if something was wrong. Two months before the end of the contract I failed to pay an installment and was called, On the telephonic call I requested that the contract is cancelled as I had lost my employment and had to move for new accommodation. I was told that I cannot cancel before the contract expires.as I still had two months remaining, I explained that the CPA allows me to do this if I cancel via direct call or written correspondence. She rep**** that she will put the cancellation through, but that I remain responsible for the month's payment that I had missed. I understand and accept that. However i have now been handed over to lawyers and that for an amount almost 5 x the monthly amount? Please do check into this matter and revert back with suitable arrangement and feedback. I am willing to pay the one month's fee as I said from the start.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply22 Feb 2016, 12:01
Official
Hello afourie1,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for any frustrations caused.

I await the telephonic recordings and upon receipt I will call you with the outcome and resolution.

Kind regards
Robyn