SP
Shane P

1 reviews | Active since Feb 2015

04 Aug 2015, 14:42

Cancellation

This has really gone to far now we have had nothing but issues. The issue below has not been resolved and we are very dissatisfied and would like to cancel everything. Its taken 3 months and it still has not been fixed. we get to the check in door and get told our account is in arrears which is not due to there not being no funds available. We have had problems with the wrong amount being deducted from day 1. We received the 1 amount of R240 back but we get sent from pillar to post for the other R240. I know it is only an amount of about R30 in bank charges that I have had due to wrong debit orders being put through but it reflects badly on my name.<br> We would honestly rather just have this cancelled, we don't have a contract to see what that entails either.<br> I have called sent emails and no one from the club responds. My wife has just had a call from the accounts department and the lady was rather rude. this is unacceptable. I want this cancelled <br> <br> They promise to call me back but never do i have now reached the end of my rope

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply05 Aug 2015, 12:13
Official
Hello Shane7512,

Thank you for taking the time to chat with me.

Once again, my sincere apologies for the frustration caused.

As discussed, I have corrected your account to ensure that smooth access is allowed and the correct debit orders are processed going forward.

Please do let me know if you require additional assistance.

Kind regards,
Nawaal