SG
Sashlen G

1 reviews | Active since Mar 2015

28 Apr 2015, 14:13

cancellation

hi my name is Renita Appanna.I want to cancel my Membership and now I'm being told i have to pay a cancellation fee which makes no sense, why would i pay for something i wouldn't be using? This is ripping people off badly. If i had known this before signing my contract i never would have joined virgin active. Why would i pay and not go to the gym? And when i reverted to cancelling i was told i need to pay a cancellation fee on my membership. I'm forced now to pay for a service i won't be using anymore? It doesn't make sense. I am currently unemployed I will be going back to Durban I DON'T HAVE ANY MONEY TO PAY THE MONTHLY INSTALLMENT OR THE CANCELLATION FEE. Please do not add to the stress I am under. And furthermore i mentioned to the consultant that I wanted a 1 year contract as I was not permanently employed the consultant did assure me that its a 1 year contract, so you now lie to clients just to get them to sign up

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply28 Apr 2015, 16:01
Official
Hello sashlen govender,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for any frustrations caused to you.

As discussed, I have proceeded to cancel your contract effective 30 April 2015 so you will still have access to the gym until that day.

I trust that all will go well your side :)

Regards
Robyn