Cancellation

S Ajoodha, I'd ***,,so early this year I decided to join virgin active ,then attended a few times then covid happened and the account was frozen in the interim I was diagnosed with serious underlying chronic conditions it was then that I contacted virgin active Called Cape town head office - no assistance I resorted to go into website and sent an email on the 09 September 2020 and only revieced response on 01 Oct after21 days and debit order went through I have again responded on the 5th october it is now the 16th October and have Not received any feedback ,I want to to cancel with immediate effect and all debit orders reversed immediately

Thank you