1 reviews | Active since Jul 2016

25 Jul 2016, 11:15

Canceling membership

<p>Im not the first person and I will not be the last to complain about Virgin Active when it comes to cancelling membership. I signed up for gym membership at their gym in Braamfontein. I have since moved and I cant go to that gym anymore as it is far from my actual location. Their representative called me asking about a July debit that I defaulted, and I asked her if she could cancel my membership and they could recoup their R200 membership fee from this month, only for her to tell me I need to pay R900+ so as to cancel membership.</p> <p> </p> <p>This is not negotiating in good faith, and as much as good faith is not an actionable principle in our Constituion, it governs all contracts especially contracts entered into by corporates and citizens. I dont think its fair, neither is it objective that I should be held ransom to an account that I no longer and cannot make use of just because " it is policy."</p> <p> </p> <p>Your policy is outdated and your methods of doing business are slimy, R900 just to cancel membership ???</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply25 Jul 2016, 14:39
Official

Thank you so much for taking my call today. As discussed I have emailed you the offer as requested and I look forward to your response in order to proceed with your cancellation.

Regards

Robyn