Cancelations up to ****

Virgin Active is a business that is very keen to help you when you like to join as a member.... But when it comes to canceling their real colour shows. Still struggling to get my money back it'd been 3 months. Went into the club to do a membership cancelation, am the payer for 5 dependants and I would like to cancel our membership due to no income... Sure Mam just fill in the paper work and pay the huge amount of cancelation fee and your contract will be canceled... Done that and gave a month's notice, debit order for notice month went of... Then another month was deducted after I've canceled the pervious month and paid a cancelation fee. Went into the club to sort it out, reception unable to help me because they don't know their own system... Husband worked there for years, he went behind the counter and showed the lady what to do. Month went by and still another virgin active deduction from my account. Phoned head office and customer services holding on for 30min they will sort it out. Deduction went of again, all my other debit orders bounced because virgin active are unable to do their job. Try emailing their Admin red... No one emailed back or respond. Phone customer service again... Hold on for 45min. No one calls back. Virgin active is still taking!/*****ing my money even tough I canceled my membership 3 months ago. This is very unprofessional and a disgrace I will never recommend Virgin Active to anyone again.