!!!!!!!!!!!CANCELATION NOT PROCESSED NOT CLAIMING ARREARS!!!!!!!

I am LIVID to say the least!

I have been fighting with Virgin Active to cancel my and my husbands membership since last year 2019!

In December 2019 they debited my account thrice (3 times) and when i queried i couldn't be assisted online. I then had to go to the club i joined at to demand answers. The lady who worked there assisted me well and explained what happened and then it turned out Virgin Active actually owed me.

In March 2020 again i requested to cancel my account with no response! South Africa was then hit with Lockdown 2 weeks later! to which all memberships were frozen!

I received and email and text message indicating that gyms will open in August 2020. with the option to freeze the account for a further 3 months. i then received a notification that the cancellation was delayed and someone would be in contact.

Today i received a call from Virgin Active stating that My Membership is in arrears and i need to make an IMMEDIATE PAYMENT!!!!

What the hell is going on? I need to know what is happening and why no one in this company knows what is going on with their clients!

I wish to close this membership and to take my business elsewhere!