1 reviews | Active since Jun 2016
Cancel your membership contract NOW.
<p>I've recently discovered that the contract I signed, which to my knowledge was a 1 year contract, is automatically renewed at the end of the 1 year period. I was not made aware of this when I signed the contract nor when the 1 year period came to an end and was then charged on a month-to-month basis. I did not receive a copy of my contract when I signed up and recived no communication from Virgin Active at the end of my 1 year contract.</p> <p> </p> <p>This is not the right way to do business, unless your business is to **** people out of hundreds of Rands unknowlingly. In that case, you're doing a great job. Well done. </p> <p> </p> <p>I'm going to make sure that I never sign a Virgin Active gym membership again and will tell everyone I know about this injustice. </p>
Thank you for taking the time to chat to me.
We’re the first to admit when things go wrong and need to apologise for the inconvenience.
Thank you for giving us the opportunity to make things right. I'm glad that we were able to restore your faith in Virgin Active again.
Kind Regards,
Tracy-Lee
Thank you for taking the time to chat to me.
We’re the first to admit when things go wrong and need to apologise for the inconvenience.
Thank you for giving us the opportunity to make things right. I'm glad that we were able to restore your faith in Virgin Active again.
Kind Regards,
Tracy-Lee
UPDATE: The problem has been resolved and I've been refunded for the additional months. I'd like to say a special thanks to Dave and Tracey-Lee for personally attending to my issue and ensuring that I was kept up to date with what was going on. Thank you :)
UPDATE: The problem has been resolved and I've been refunded for the additional months. I'd like to say a special thanks to Dave and Tracey-Lee for personally attending to my issue and ensuring that I was kept up to date with what was going on. Thank you :)
