Cancel Membership Immediately

Spoke to a consultant 25th January 2022 and joined gym February 2022. A promotion was running, no joining fee plus free January and February 2022 vitality members. In February promo was extended to Feb and March 2022. First week of Feb didn't have access to the gym, kept on going , my membership was not processed. 2nd week there were system errors could not get access card. 8th February my account was debited by virgin active. never mind the access , never mind the promotion. I contacted the agent that assisted me initially and he told me that he had signed me up for January promo, in spite of that I did not even have access even first two weeks of February, to top that my account was debited. To date I have not received my card nor have i used the facilities. I wrote an email 7days ago to date, I never received any response. I hereby request that the membership be cancelled. Your customer service is appalling.