Cancel contract: MISSION IMPOSSIBLE!

BAD Experience. I have been with virgin for 5 years sins i joined Discovery vitality. I decided to leave Discovery Vitality in july and therefore cancel with virgin active as i wasnt making use of their facilities for a very long time anymore. in september i receive a e-mail stating i owe 900 something rand. i reply and informed them I canceled with vitality in July. I even contacted them to ensure that this issue was solved and told them i canceled my contract in july. person on the phone took note and would come back to me. no feed back was provided or no attempt of calling back was given. now in december i receive a e-mail that i now OWE 4K.... again i contacted the office and the lady notified me that they will investigate. in the mean time speaking with the lady they still had my old details (old contact number and address) in their system. these details where changed 2 years back at the vigin active branch on malibongwe. its seems they have a real issue at their office especially their admin staff. virgin active has been notified in july that i wanted to cancel. i notifued them in spetember i canceled in july find out what the problem is and now still im on their system. now they want me to pay 4K how is that possible IF I CANCELED twice with them....

I HIGHLY recommend to NOT JOIN Virgin active. DO NOT Expect world services even though its a global company as in south Africa their service is terrible. they quick to sign you up but when you want to cancel they make it very difficult for you and keep charging you. 4K in 5 months time ridiculous!!