CAN VIRGIN ACTIVE NOT CANCEL MEMBERSHIP IN 8 MONTHS?

I cancelled my membership in December 2022 and since then they have religiously debited my account every single month. And every month I bring it to their attention and they refund me just for the same to happen again the next month. I have given them 8 months to sort this out but now Hellopeter must help as this level of incompetence will make even Richard Branson have a heart attack. Neither Tasneem Dowman, Danielle Galant or Rudy van Rheede is able to resolve this. To add insult to injury my bank FNB was also notified in December and yet they too allow this amount to go off my account every month. They are quick to sign you up but how impossible is it to stop them debiting your account? Absolutely disappointing and ***********