Can't complain about customer service because there ain't any at Virgin Active Rooihuiskraal

<p>Paid for membership plus additional 2000 rand for personal trainer. One week later still no feedback regarding a personal trainer. After multiple phone calls and going into the gym, promises about getting back to me just never materialized. Went back to the gym to speak to Club Manager and was told that he is on the phone and will see me soon. After about 15 minutes somebody appeared with a white piece of paper telling me to write down my name and phone number because the manager says they will refund me my fees for the personal trainer. This was just more evidence that customer service was not a priority to management so I cancelled my contract as well as asking for a refund. Initially I was only asking for a refund on the personal trainer. </p>