HJ
Holly J
1 reviews | Active since Apr 2015
21 Apr 2015, 11:31
can someone get back to me please
In February I contact Virgin Active N1 City - Morne to be exact - as I had signed up with Momentum and wanted to get a gym contract on the Momentum Multiply discount starting 1 March 2015. He told me that this is possible and we could set up a Premium contract (as I travel a lot) for only R296. I signed the paperwork, paid the R150 \joining fee"and then was told to come and collect all my items on the Sunday (as I wanted to do the spinning class) and was assured that all would be ready. On arrival nothing was left for me by Morne"
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Virgin Active South Africa's replyOfficial
21 Apr 2015, 14:59Hello hols180,
I have tried to call you on your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the level of service received and for the lack of feedback.
I have liaised with the management team at N1 City and can confirm that your Momentum contract has now been setup and the contract documents have been emailed to you to be signed and authorised.
I have requested a refund for the overcharges on your membership, please allow 48-72 hours for the funds to reflect.
Kindest regards
Robyn
I have tried to call you on your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the level of service received and for the lack of feedback.
I have liaised with the management team at N1 City and can confirm that your Momentum contract has now been setup and the contract documents have been emailed to you to be signed and authorised.
I have requested a refund for the overcharges on your membership, please allow 48-72 hours for the funds to reflect.
Kindest regards
Robyn
Virgin Active South Africa's reply21 Apr 2015, 14:59
Official
Hello hols180,
I have tried to call you on your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the level of service received and for the lack of feedback.
I have liaised with the management team at N1 City and can confirm that your Momentum contract has now been setup and the contract documents have been emailed to you to be signed and authorised.
I have requested a refund for the overcharges on your membership, please allow 48-72 hours for the funds to reflect.
Kindest regards
Robyn
I have tried to call you on your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the level of service received and for the lack of feedback.
I have liaised with the management team at N1 City and can confirm that your Momentum contract has now been setup and the contract documents have been emailed to you to be signed and authorised.
I have requested a refund for the overcharges on your membership, please allow 48-72 hours for the funds to reflect.
Kindest regards
Robyn